Shipment Visibility
For consistent shipment handling, we send a tracking number after dispatch for every order. The carrier may need a short period before the first tracking event appears.
From Order Review to Carrier Transit
To keep delivery expectations clear, our team prepares an accepted order in 1–2 business days, excluding weekends and U.S. public holidays. Standard carrier movement is then estimated at 4–6 business days; severe weather, peak demand, and address exceptions can affect a carrier’s estimate.
Address, Cancellation, and Tax
To explain the shipping process, Please submit a complete U.S. address and promptly report delivery damage, an incorrect parcel, or missing contents. An order can be cancelled before shipment; afterward, the Refund Policy controls returns. Within the customer-care standard, Taxes are collected as required by applicable law.
U.S.-Only Delivery
For customer reference, service is available only to valid addresses in the United States. Every U.S. order receives Free standard shipping, regardless of its purchase total.
Merchant and Customer Care Information
Under this Shipping Policy, Store name: Sun Bum
For U.S. order fulfillment, Contact email: Support@SunBub.shop
To clarify the delivery standard, Phone: (917)264-4628
Within our shipping process, Physical and return address: 715 E Market St, Greensboro, NC 27401, US
Under the stated fulfillment timeline, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).