Cancellation Timing
Within our return process, a cancellation request may be made before shipment. Once a parcel has shipped, this Refund Policy supplies the applicable return or exchange process.
Your 30-Day Choice
For consistent return handling, eligible purchases include a 30-day no-reason return and exchange option measured from delivery. A customer may choose a refund or an exchange without having to justify a change of mind.
Condition and Limited Exclusions
To explain the available remedy, for a no-reason request, include the original packaging, supplied parts, and purchase evidence when reasonably possible. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary returns. Within the customer-care process, Those exclusions never reduce a customer’s remedies for damage, defect, wrong shipment, or a missing item.
Merchant-Paid Return Delivery
To keep eligibility clear, Begin by contacting customer care. Once the request is accepted, we issue a prepaid return shipping label. Under the return and exchange standard, we cover that label for a change-of-mind return and for every quality-issue case, including merchandise that arrives damaged, defective, incorrect, or incomplete.
Exchange and Refund Completion
Under this Refund Policy, we coordinate an approved replacement after reviewing the return. For a refund, we credit the original payment method after receipt and inspection; allow 5–10 business days after issuance for the financial institution to post it.
Merchant and Customer Care Information
As part of the 30-day program, Store name: Sun Bum
For an approved return or exchange, Contact email: Support@SunBub.shop
For a predictable review process, Phone: (917)264-4628
For customer reference, Physical and return address: 715 E Market St, Greensboro, NC 27401, US
To clarify return responsibilities, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).