FAQ

For a concise answer, the answers below provide a quick guide; the linked full policies supply the governing detail.

What does this catalog focus on?

For customer reference, the live selection covers the products shown in the store's current live catalog; the product listing controls item-specific use, care, and safety details.

How can I follow the parcel?

When more detail is useful, a tracking number is sent after each order is dispatched.

What is the expected delivery schedule?

In practical terms, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Is the return label my expense?

For a clearer overview, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

What return option is available after arrival?

As a general rule, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

How are taxes handled?

Within the store policy framework, Taxes are collected as required by applicable law.

May I stop an order before dispatch?

For immediate reference, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

How quickly is an approved credit posted?

In this summary, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

Is delivery available outside the U.S.?

Under the applicable policy, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

Are any discretionary returns excluded?

For policy guidance, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

Which currency and cards are supported?

To clarify the customer-care standard, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.